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FAQ

How can I find out the ingredients that are used in my Absolute New York product?

All ingredient lists can be accessed on individual product pages for our customers’ reference. If you have more specific questions about any of our product formulas, please contact our customer service department.


Do you test on animals?

We do NOT test our products on animals or condone such manufacturing practices. Our products are also formulated with ingredients that have not been tested on animals.


Do you offer samples?

Unfortunately, we do not offer sample sizes of our products at this time due to the price point, and packaging, of the majority of the items in our range.


I can’t find my favorite product or shade? Has it been discontinued?

We’re incredibly sorry that you are running into difficulty finding what you are looking for. We need to periodically discontinue items and shades to introduce newer, or better performing items that are developed in response to the demands/preferences of our customer base. If you are have a specific product in mind, please contact our customer service department and we would be more than happy to recommend replacements to fit your needs.


Does makeup expire? Can I still use this?

Cosmetics aren’t required to carry an expiration date. However, they can still go bad. To extend the life of our products, keep caps tightly sealed, and store containers away from heat and direct sunlight. Discard product immediately if you detect changes in appearance, color, order or texture. Better safe, than sorry!


Where can I find your products in stores?

Our Absolute New York product lines can be purchased at select affiliate retailers. To locate a store near you, please contact our customer service department.


How do I stay in the loop about your promotions and products?

Best news we’ve heard all day! Like us on Facebook and Follow us on Instagram to stay up-to-date on what we’re up to.


I am a business owner and am interested in carrying your products. What’s the next step?

Thank you for your interest in our products! You can contact our customer service department with your business details and we would be more than happy to help you set up an account with us.


I am a blogger/vlogger and would like to be added to your PR list. How do I reach you?

Please visit our “Press” page and fill out the form with your details. Be sure to include your social media handles. One of our team members will be in touch with you shortly!

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